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SHIPPING POLICY

When you’re done placing your order and submitting your payment, you will receive a confirmation email. Kindly Email us contact us if you do not get the confirmation email. Once your payment is verified and order processed, parcel will be shipped. Once your order is shipped, you will receive a notification with the shipping carrier and tracking number (international orders).

For domestic shipping, please carefully check and confirm your address and contact information. In the event of a failed delivery, your order will be reshipped and you will be charged another shipping fee. 

The following options are available at checkout:

Nairobi Door Step Delivery

Locations Under Nairobi County:

Price: Kes 300 ($3)

We ship out orders within 24-48 HOURS from the time you purchase, apart from pre order items that take 7-8 working days to be manufactured and delivered.

Rest of Kenya (Major Towns)

Locations Under Kenya Major Towns: Kisumu, Eldoret (Uasin-Gishu), Mombasa, Nakuru

Price: Kes 350 ($3.5)

Standard Delivery: 2-3 working days apart from pre order items that take 10 working days to be manufactured and delivered.

Rest of Kenya

Locations Under Rest of Kenya: All Counties apart from Nairobi County, Kisumu, Uasin Gishu, Mombasa and Nakuru

Price: Kes 550 ($5.5)

Standard Delivery: 2-3 working days apart from pre order items that take 10 working days to be manufactured and delivered.

International Shipping 

All international orders are shipped via DHL express. We offer world wide shipping to more than 220 countries and territories. International delivery transit time takes about 5-12 working days. 

International shipping rates vary depending on location and weight of the package. These prices are set for items weighing 0.1kg – 2kg. Items above 2kgs we will contact you directly for extra costs. Example: 4 maxi dresses amount to a parcel of 2kg.

All applicable custom fees, taxes, and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. We are not responsible for loss or stolen packages once DHL has marked your package as delivered. By completing a purchase with us you are agreeing to our full shipping and deliveries policy.

EAST AFRICAN COMMUNITY

Locations under EAC: Uganda, Tanzania, Rwanda, Burundi, South Sudan

Price: Kes 2,500 ($25)

Standard Delivery: 5-7 working days apart from pre order items that take 10 working days to be manufactured.

AFRICAN COUNTRIES

Locations under Africa: All African Countries apart from the EAC

Price: Kes 3,500 ($35)

Standard Delivery: 5-12 working days apart from pre order items that take 10 working days to be manufactured.

THE GULF

Locations under The Gulf: Qatar, Saudi Arabia,UAE

Price: Kes 3,500 ($35)

Standard Delivery: 5-12 working days apart from pre order items that take 10 working days to be manufactured.

THE REST OF THE WORLD

Locations under The Rest Of The World: France, Germany, Italy, Spain, Switzerland, United Kingdom (UK), United States (US)

Price: Kes 3,500 ($35)

Standard Delivery: 5-12 working days apart from pre order items that take 10 working days to be manufactured.

OTHER COUNTRIES NOT MENTIONED ABOVE

Locations under this category are he ones that don’t fall in the above sections.

Price: Kes 5,500 ($55)

Standard Delivery: 5-12 working days apart from pre order items that take 10 working days to be manufactured.

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