Thank you for considering Shop New Level for your shopping needs. Please review our return policy before making your purchase to ensure that you understand our policies and procedures.

Return Policy:

  • All of our products are carefully inspected before they are shipped. 
  • We're currently not accepting returns of beauty products eg Lipsticks, Liners, Oils etc
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refund Policy:

  • We do not offer cash refunds.
  • Refunds will only be made in the case of a sold-out item that has not been processed or shipped.
  • Refund processing takes 3-5 working days.
  • Shipping fees are not refunded.
  • If you do not want a cash refund, we will send you a gift card for the amount spent minus the shipping fee.
  • We do not offer refunds on purchased gift cards.
  • Sales and discounted items are not eligible for exchange, return, or refund under any circumstances.

If you have any questions about our return or refund policies, please contact us at or +254740401355.

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